My service for your service: text & technology

Your business is growing and thriving – fantastic!

While it grows, the amount of incoming questions from your customers increases as well. You’re now at a point where customer support can no longer be done in the twinkling of an eye.

Here’s how I can give you a hand.

Simplixite to the rescue! Your remote supporter

Small businesses often struggle with the number of incoming support requests. It’s too much to just do it on the side, but not enough for a full-time position. I work remotely and am available from 7:00 to 15:00 UTC. I’ll monitor your ticketing system, chat, social media or email account and answer incoming requests. If I need further help from another department, I’ll forward the request and inform the customer.

I have been working in support for more than ten years. Efficiency, target-oriented communication, and a personal touch are my tools of the trade.

More than hollow words: my texts for your customers

I offer knowledge sushi. Complex products and services are sliced into small morsels that are easily digestible for the brain, always garnished with a personal touch.

When it comes to communication, my focus lays on the translation between the language of techies and that of customers. Further, I create and manage FAQs, canned replies, and other website content. Customers with little knowledge will not be overwhelmed, while experts will not get bored. Basically, you can recap the work as “Customer Experience Management”. What’s most important to me is to make your customer support simple and human. Nobody likes searching for answers, and nobody wants to be treated like a number instead of a person.

If you need help with the following types of texts, consider it done. Upon request, also with focus on SEO:

  • Blog entries
  • Press releases
  • Product descriptions
  • Canned replies / Standard replies
  • FAQs
  • Company descriptions

Analysis

You have already set up your customer service, but there are issues? I check the already existing inquiries of your customers. What are their main problems? Which questions are asked over and over again? Which answers are missing?

Based on my analysis, I summarize the main topics that bother your customers. I help set up the FAQs on your website. Complex topics will be broken down into nice, little morsels of knowledge. I’ll feed your ticketing system with canned responses that reduce the expenditure of time needed to answer requests.

You want me not only to worry about what to write but also how to write it? To keep spelling and grammar in mind? To add a personal touch to your communication? Consider it done.

Your benefits

  • I work remotely and as a contractor. No need for a desk or to pay for a full-time position.
  • You only need help to set up your support department or to polish some of your canned responses? I’ll get the job done and then hand over to your employees again.
  • You need a support professional, but not a full-time employee? I’ll track my time and only bill the hours that I have worked for you.

It’s your turn!

Sounds like a match? Then send me a message and let’s find out how we can work together to make your customer support all nice and shiny.

By answering the following questions, you’ll allow me to get back to you with detailed information:

  • What’s the pain point that you need help with?
  • What exactly do you want me to do?
  • What’s your goal?
  • What’s your deadline?
  • Do you need help temporarily or on a long-term basis?

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