Services

Your business is growing and thriving – fantastic!

In addition to the “hard facts” of your product or service, two ingredients turn your customers into fans in the long run: service and communication. They give your company a face, a personality, make it distinctive.

How about we design your communication with customers and stakeholders in a simple and exciting way? Make it simplixitie!

I support your business in the following areas:

Strategy

Everything’s fine with your customer service, but there’s a problem somewhere?
Not sure if a support system already makes sense for you? 
You need your support to give your company a personality?

I will help you with the setup, analysis and of your customer communication.

Here’s what I do:

  • Analysis of the current service situation (support volume, channels, resources, budget)
  • Precise action plan with recommendations for tools and procedures
  • Setup of tools such as Zendesk, Zammad, Gitbook, aText, Buffer, Hootsuite etc.
  • Workshops to help you analyze the main problems of your customers, determine best actions and create an initial set of content

Text

I create knowledge sushi. That’s when I break down products and services in need of explanation into easily digestible bits of knowledge, always garnished with a personal touch.

If you want to engage with your customers and partners and not just talk to them, I am the right person for the job.

Here’s what I do:

  • Consulting for targeted and easy texts that appeal to your readers
  • Canned answers for ticket systems
  • Help content for website and FAQ area (frequently asked questions)
  • Blog posts (including content entry in WordPress and other content management systems)
  • Newsletters
  • Presentations
  • Content planning and content management for website and social media

Operations

Especially in small companies, written customer communication takes only a bit of time every day, but does not yet justify a full-time position.

If you want to put your e-mail chaos in order, use appropriate content and inspire customers with your service, I am there for you.

Here’s what I do:

  • Regular processing of incoming customer inquiries in your helpdesk, via chat and in social networks
  • Targeted response in German or English, taking into account your Communication strategy
  • Complaint management
  • Forwarding of bugs, complaint, and suggestions to be handled by other departments
  • Preparation of content for your customers and partners, based on your specifications

Social

Customer communication is increasingly taking place in social media.

I am here for you so you can be there for your customers in their new digital living rooms.

Here’s what I do:

  • Community management, starting with the creation of your account, all the way to the final, active community
  • Editorial planning and content management
  • Social media monitoring
  • Active customer retention by building relationships that turn customers into fans
  • Complaint management and customer service on your social media channels
  • Passing on wishes and complaints to the responsible departments

Your advantages

  • I work remotely as a contractor. You don’t have to free up office space or include a permanent employee in your calculation.
  • You only need temporary help to improve your businesses communication and service? Then I am here for you until the project has been finished successfully. That’s when I’ll hand it over into the hands of your employees.
  • You need a little help with service and communication, but the volume is too small for a full-time job? I’ll track my time and only charge you for the hours I have actually worked for you.

It’s your turn!

Sounds like a match? Send me a message and we’ll make an appointment to get to know each other. We’ll find out how the personality of your business can become all smiles!

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