4 posts

The hidden barrier: level of knowledge. Photo by Paul Hanaoka on Unsplash

The hidden barrier – Communication between experts and laymen

Working as a freelancer in support, I receive a lot of customer requests each day. Recently, one of the more common enquiries popped up in my helpdesk inbox. It had been sent by a client who had just bought a new domain, now wanted to set up a website. For […]